Política de reembolso
CORALLO ROSSO RETURNS, REFUNDS & CANCELLATIONS POLICY
At Corallo Rosso, we want our customers to have a clear and straightforward process if they need to request a return, refund, or cancellation. Due to the nature of our personal care products, the following conditions apply.
1. HOW TO REQUEST A RETURN
Please begin your request through Shop, your customer account, or, if those options are not available, through Corallo Rosso’s official contact channels.
Always include your order number and a clear description of the reason for your request.
Please do not send any product back before first submitting a return request and receiving the appropriate authorization.
If your return is approved, you will receive the necessary instructions and, when applicable, a return shipping label.
Products sent back without a prior request or authorization may not be accepted.
2. RETURNS OF UNOPENED PRODUCTS
You may request a return within 14 calendar days after delivery, provided that the product:
• Has not been opened or used.
• Is in its original packaging.
• Is in the same condition in which it was received.
If the return is due to a change of mind, an accidental purchase, or another reason that is not the responsibility of Corallo Rosso, the customer will be responsible for the cost of return shipping.
When applicable, Corallo Rosso may generate a return shipping label to make the process easier. The cost of that label may be deducted from the final refund amount.
Original shipping charges are non-refundable for this type of return.
3. OPENED OR USED PRODUCTS
For hygiene, safety, and quality-control reasons, products that have been opened, used, or altered are not eligible for return due to personal preference.
We understand that each person’s experience with a product may vary, including preferences related to scent, texture, or overall experience of use.
If you have a concern about a product you have already opened, you are welcome to contact us. We will review each situation individually and will do our best to assist whenever reasonably possible; however, this does not automatically guarantee a refund, exchange, or store credit.
This policy does not prevent us from reviewing products that may have arrived damaged, defective, or incorrect.
4. INCORRECT PRODUCT OR POSSIBLE DEFECT
If you received a product different from the one you ordered, or if you believe there may be a defect, please contact Corallo Rosso within 7 calendar days after delivery.
We may request:
• Your order number.
• A description of the issue.
• Clear photographs or videos of the product.
• Photographs of the packaging.
• Photographs of the shipping label, when applicable.
Please keep the product and its packaging while we review your case.
Providing photographs or videos does not constitute automatic approval of a refund or replacement.
When appropriate, we may request that the product be returned for physical inspection before a final decision is made.
5. INSPECTION BEFORE A REFUND
Authorization to return a product does not mean that a refund has already been fully approved.
When a physical return is required, Corallo Rosso will wait until the product has been received and inspected before issuing a refund.
We will verify that:
• The product matches the order.
• Its condition reasonably matches the information provided during the return request.
• It meets the applicable return requirements.
If there are significant discrepancies, signs of undisclosed use, alterations, additional damage, or if the item received does not match the item described in the claim, we may deny or adjust the refund as appropriate.
6. ORDER CANCELLATIONS
If you would like to cancel an order, please submit your request as soon as possible.
When Shop, your customer account, or Shopify provides a cancellation option, you may use that option directly.
If a cancellation option is not available, you may contact Corallo Rosso.
Cancellations can only be processed while the order can still be stopped before shipment.
Once the package has been handed over to the shipping carrier, it can no longer be canceled as a pending order.
If you later wish to return the order after receiving it, the applicable return conditions in this policy will apply.
7. PROCESS FOR AN APPROVED RETURN
Step 1: The customer begins the request through Shop, their customer account, or Corallo Rosso’s official contact channels and provides the order number.
Step 2: Corallo Rosso reviews the request to determine whether it meets the requirements of this policy.
Step 3: If authorized, return instructions are provided and, when applicable, Corallo Rosso generates the return shipping label.
Step 4: The customer ships the product back according to the instructions provided.
Step 5: Corallo Rosso waits until the returned product is physically received.
Step 6: The product is inspected.
Step 7: If the refund is approved, the appropriate refund amount is calculated, including any applicable deduction for return shipping costs.
Step 8: The refund is issued to the original payment method.
8. APPROVED REFUNDS
Approved refunds will be issued to the original payment method.
Taxes associated with items that are actually refunded will be adjusted as applicable during the refund process.
When the customer is responsible for return shipping, that cost may be deducted separately from the final refund amount.
Original shipping charges are generally non-refundable when the return results from the customer’s decision.
When there is an error attributable to Corallo Rosso, or an approved claim involving an incorrect product or defect, we may also refund the applicable shipping costs depending on the circumstances.
We aim to process approved refunds within 5 business days after final approval. Your bank or card issuer may require additional time for the credit to appear in your account.
9. CLAIMS AND SUPPORTING EVIDENCE
Corallo Rosso reserves the right to request information reasonably necessary to investigate a claim.
We may deny a request when there is reasonable evidence of fraud, manipulation, false or contradictory information, misuse of the product, or failure to provide information reasonably required to evaluate the claim.
Our goal is to protect both our legitimate customers and our business through a fair review of each situation.
10. RESPONSE TIME
We aim to provide an initial response to requests involving returns, refunds, or cancellations within 3 business days after receiving the necessary information.
This timeframe applies to our initial response and does not necessarily include the full time required to resolve a case requiring additional review.
At Corallo Rosso, we want our customers to have a clear and straightforward process if they need to request a return, refund, or cancellation. Due to the nature of our personal care products, the following conditions apply.
1. HOW TO REQUEST A RETURN
Please begin your request through Shop, your customer account, or, if those options are not available, through Corallo Rosso’s official contact channels.
Always include your order number and a clear description of the reason for your request.
Please do not send any product back before first submitting a return request and receiving the appropriate authorization.
If your return is approved, you will receive the necessary instructions and, when applicable, a return shipping label.
Products sent back without a prior request or authorization may not be accepted.
2. RETURNS OF UNOPENED PRODUCTS
You may request a return within 14 calendar days after delivery, provided that the product:
• Has not been opened or used.
• Is in its original packaging.
• Is in the same condition in which it was received.
If the return is due to a change of mind, an accidental purchase, or another reason that is not the responsibility of Corallo Rosso, the customer will be responsible for the cost of return shipping.
When applicable, Corallo Rosso may generate a return shipping label to make the process easier. The cost of that label may be deducted from the final refund amount.
Original shipping charges are non-refundable for this type of return.
3. OPENED OR USED PRODUCTS
For hygiene, safety, and quality-control reasons, products that have been opened, used, or altered are not eligible for return due to personal preference.
We understand that each person’s experience with a product may vary, including preferences related to scent, texture, or overall experience of use.
If you have a concern about a product you have already opened, you are welcome to contact us. We will review each situation individually and will do our best to assist whenever reasonably possible; however, this does not automatically guarantee a refund, exchange, or store credit.
This policy does not prevent us from reviewing products that may have arrived damaged, defective, or incorrect.
4. INCORRECT PRODUCT OR POSSIBLE DEFECT
If you received a product different from the one you ordered, or if you believe there may be a defect, please contact Corallo Rosso within 7 calendar days after delivery.
We may request:
• Your order number.
• A description of the issue.
• Clear photographs or videos of the product.
• Photographs of the packaging.
• Photographs of the shipping label, when applicable.
Please keep the product and its packaging while we review your case.
Providing photographs or videos does not constitute automatic approval of a refund or replacement.
When appropriate, we may request that the product be returned for physical inspection before a final decision is made.
5. INSPECTION BEFORE A REFUND
Authorization to return a product does not mean that a refund has already been fully approved.
When a physical return is required, Corallo Rosso will wait until the product has been received and inspected before issuing a refund.
We will verify that:
• The product matches the order.
• Its condition reasonably matches the information provided during the return request.
• It meets the applicable return requirements.
If there are significant discrepancies, signs of undisclosed use, alterations, additional damage, or if the item received does not match the item described in the claim, we may deny or adjust the refund as appropriate.
6. ORDER CANCELLATIONS
If you would like to cancel an order, please submit your request as soon as possible.
When Shop, your customer account, or Shopify provides a cancellation option, you may use that option directly.
If a cancellation option is not available, you may contact Corallo Rosso.
Cancellations can only be processed while the order can still be stopped before shipment.
Once the package has been handed over to the shipping carrier, it can no longer be canceled as a pending order.
If you later wish to return the order after receiving it, the applicable return conditions in this policy will apply.
7. PROCESS FOR AN APPROVED RETURN
Step 1: The customer begins the request through Shop, their customer account, or Corallo Rosso’s official contact channels and provides the order number.
Step 2: Corallo Rosso reviews the request to determine whether it meets the requirements of this policy.
Step 3: If authorized, return instructions are provided and, when applicable, Corallo Rosso generates the return shipping label.
Step 4: The customer ships the product back according to the instructions provided.
Step 5: Corallo Rosso waits until the returned product is physically received.
Step 6: The product is inspected.
Step 7: If the refund is approved, the appropriate refund amount is calculated, including any applicable deduction for return shipping costs.
Step 8: The refund is issued to the original payment method.
8. APPROVED REFUNDS
Approved refunds will be issued to the original payment method.
Taxes associated with items that are actually refunded will be adjusted as applicable during the refund process.
When the customer is responsible for return shipping, that cost may be deducted separately from the final refund amount.
Original shipping charges are generally non-refundable when the return results from the customer’s decision.
When there is an error attributable to Corallo Rosso, or an approved claim involving an incorrect product or defect, we may also refund the applicable shipping costs depending on the circumstances.
We aim to process approved refunds within 5 business days after final approval. Your bank or card issuer may require additional time for the credit to appear in your account.
9. CLAIMS AND SUPPORTING EVIDENCE
Corallo Rosso reserves the right to request information reasonably necessary to investigate a claim.
We may deny a request when there is reasonable evidence of fraud, manipulation, false or contradictory information, misuse of the product, or failure to provide information reasonably required to evaluate the claim.
Our goal is to protect both our legitimate customers and our business through a fair review of each situation.
10. RESPONSE TIME
We aim to provide an initial response to requests involving returns, refunds, or cancellations within 3 business days after receiving the necessary information.
This timeframe applies to our initial response and does not necessarily include the full time required to resolve a case requiring additional review.