Política de envío

CORALLO ROSSO SHIPPING POLICY

At Corallo Rosso, we carefully prepare and package each order to help ensure that it arrives safely. The following shipping terms apply to orders placed through our online store.

1. SHIPPING DESTINATIONS

At this time, Corallo Rosso ships only within the United States.

We do not currently offer international shipping.

2. SHIPPING COSTS

Shipping costs are the responsibility of the customer and are displayed during checkout before the order is completed.

Available shipping rates may vary depending on factors such as:

• The destination address.
• The total weight of the order.
• The package information.
• The shipping service selected or available at checkout.

The customer will have an opportunity to review the applicable shipping charge before completing payment.

3. SHIPPING METHODS

Available shipping options and estimated delivery times will be displayed at checkout whenever available.

Delivery times shown during checkout are estimates provided based on the shipping service and destination and are not guaranteed delivery dates.

Once an order has been shipped, the customer will receive tracking information when available.

4. ORDER PROCESSING AND SHIPMENT

Orders are prepared for shipment as promptly as reasonably possible.

Once a package has been handed over to the shipping carrier, Corallo Rosso can no longer cancel the order as a pending shipment.

If the customer later wishes to return the order after receiving it, the conditions described in our Returns, Refunds & Cancellations Policy will apply.

5. SHIPPING DELAYS

Occasionally, a shipment may experience delays after it has been transferred to the carrier.

A delay in the estimated delivery date does not automatically mean that a package is lost.

If tracking shows that an order is still in transit, Corallo Rosso may wait for an update or determination from the shipping carrier before issuing a replacement or refund.

We will reasonably assist the customer when a carrier investigation or claim is necessary.

6. INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review the recipient's name, street address, apartment or unit number, city, state, ZIP code, and any other information necessary for delivery.

If a package cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, failed to collect the package when required, or the carrier could not access the delivery location, additional shipping charges may apply.

If the package is returned to Corallo Rosso and the customer requests that it be shipped again, the customer will be responsible for the new shipping cost.

If a refund is appropriate instead, original shipping charges and other non-recoverable shipping expenses may be deducted where applicable.

7. PACKAGES MARKED AS DELIVERED

If tracking shows that a package has been delivered but the customer cannot locate it, we recommend first:

• Confirming that the shipping address on the order is correct.
• Checking around the delivery location.
• Checking with household members, neighbors, reception areas, building management, or other persons who may have accepted the package.
• Allowing a reasonable amount of time in case the carrier's delivery scan was updated before the package was physically delivered.

The customer should contact Corallo Rosso as soon as possible if the package still cannot be located.

When appropriate, Corallo Rosso may assist with or initiate an investigation with the shipping carrier.

A tracking status showing “delivered” does not automatically qualify an order for a refund or replacement. Each situation will be reviewed based on the available tracking information and the outcome of any applicable carrier investigation.

8. LOST PACKAGES

A package will generally be considered lost after the shipping carrier confirms that it cannot be located or after the applicable carrier investigation has been completed.

If a shipment is officially confirmed as lost, Corallo Rosso will review the circumstances and determine the appropriate resolution, which may include a replacement or refund when applicable.

9. PRODUCTS DAMAGED DURING SHIPPING

If an order arrives damaged during shipping, please contact Corallo Rosso within 7 calendar days after delivery. 

• The damaged product.
• The original shipping box or packaging.
• All protective packaging materials.
• The shipping label.

We may also request clear photographs or videos of the product, packaging, shipping box, protective materials, and shipping label.

Please do not discard the product or packaging while the claim is being reviewed, as the shipping carrier may require additional evidence or inspection.

Providing photographs or other documentation does not automatically guarantee a refund or replacement. Each claim will be reviewed individually.

Additional requirements regarding damaged or defective products are described in our Returns, Refunds & Cancellations Policy.

10. CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing their shipping information before completing an order and for monitoring tracking information after shipment.

If the carrier requires additional information or action to complete delivery, the customer should respond as promptly as possible.

Corallo Rosso will reasonably assist with shipping-related questions and carrier issues whenever possible.

11. CONTACT

For questions regarding an order or shipment, please contact Corallo Rosso through our official customer service channels and include your order number and a brief description of the issue.